Once the item is shipped out from the brand and is delivered to W Messenger Center, your package will be shipped out within 1-2 business days, after quality checks.
You will receive the tracking number once the package is shipped out from the center.
If you don’t have your tracking number 2-4 business days after the “Out for delivery” status in “My orders > view order >Track my item”:
1. Please send us your order number / item name / SKU number / how long the tracking status has not been updated.
2. You will receive an answer within 24 hours from our customer service team.
*We will send you a shipping confirmation email once your package has been shipped out!
When ordering from W Concept, the customer is considered the "importer" of the merchandise and will be held responsible for any customs tax, import duties, goods and services tax (GST), value-added tax (VAT), or any similar customs-related charges. Customs policies vary by country and these tax and duties fees cannot be predicted. W Concept will not be held responsible for these fees. The purchaser is responsible for any duties or taxes associated.
[For US customers]
Duty fees may be applied to orders or shipments valued at $800 or more. This fee will be paid to the shipping carrier upon delivery. Due to our partial shipping process, we will ship your items in your order as they are readied, so your entire order may not all ship at once. W Concept will not be held responsible for these fees.
[For International customers]
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees when you receive the package. These are included at the final stage of checkout.
[For US customers]
Sales Tax: If the product is shipping from the United States (noted in "Additional Information" on the product page), sales tax will be added to the item, and will be calculated at the checkout page, according to your state.
If you would like to refuse your package, please contact email@example.com for assistance with your order number, your shipment number, tracking number.
*If you would like to reject the package, please make sure you notify the collector that you REFUSE the shipment in order to receive your REFUND for this order. If the package is not refused, we will not be able to refund you for this order.*
Refusal of the shipment will result in a deduction of $12.00 (Return shipping fee) from your refunded amount.
You will be refunded within a maximum of 30 days after refusing your shipment.
Please contact firstname.lastname@example.org or leave a message, with the Order Number and the Tracking Number. Our agent will assist you within 24 business hours.
*We offer partial shipping, so items in your order may be shipped out separately!
If your tracking information shows that your package was delivered, but you can't find it :
Within 48 hours of expected delivery…
1. Verify your shipping address.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery.
5. *If the package has been delivered to the “Front Door” of the shipping address, the customer may be responsible to retrieve or find the package.*
For lost or stolen packages, if you select to leave your package at the "Front Door," W Concept is not responsible for any loss or damage in any circumstance as the customer agrees to deliver the package in that way.
Please note that you MUST notify us regarding your lost or stolen package within 7 business days after the delivery date.
If you contact us after 7th business day, we will not be able to help you with your lost or stolen package.
*Please contact the shipping carrier for further assistance on locating you package.
Don't worry we didn't forget! We want our customers to receive items as fast as possible, so we will ship out products as they are available and ready to ship. The rest of your order will ship out as soon as it has been fully prepared.